Terms & Conditions

Terms & Conditions

This Agreement contains the complete terms and conditions that apply to you in joining, buying and all other activities you will make in our website. By using or shopping from this website, you agree to be bound by its terms of use and shall comply thereof.

This Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the site, the content and computer programs provided by or through the Site, and the subject matter of this Agreement.

Amendments to this agreement can be made and effected by us from time to time without specific notice to your end. Agreement posted on the site reflects the latest agreement and you should carefully review the same before you use our site.

Use of the Site

The site allows you to shop online. However, you are prohibited to do the following acts, to wit: (a) use our site, including its services and or tools if you are not able to form legally binding contracts or are under the age of 18 (b) post false, inaccurate, misleading, defamatory, or libellous content; (c) take any action that may damage the rating system.

For you to complete the sign-up process in our site, you must provide your full legal name, current address, a valid email address, and any other information needed in order to complete the signup process.

You must qualify that you are 18 years or older and must be responsible for keeping your password secure and be responsible for all activities and contents that are uploaded under your account. You must not transmit any worms or viruses or any code of a destructive nature.

We are not liable for eye problems arrising from the use of our products either by misuse, neglect of eye care or normal use


Neko Sclera has the sole discretion to provide the terms of payment. Unless otherwise agreed, payment must first be received by Neko sclera prior to the latter’s acceptance of an order. Payment for the products shall be made by Paypal, Direct Bank Transfer and Telephone payment.

Neko Sclera has all the discretion to cancel or deny orders. 

Refund Policy

If the goods are faulty upon inspection of the glass vial/Blister pack (unopened), Please check lenses for rips and any other damage while lenses are still in their packaging.  You will be offered a refund or replacement, however we must have have the lenses back to process your request

Due to the nature of the products sold, contact lenses, we will not issue a refund if the Glass vile / Blister pack has been opened.

We do not issue refunds on lenses that are found "just to be uncomfortable", A situation that can occure due to the size of the lenses is clearly displayed on all pages on www.nekosclera.co.uk

Delivery times are estimated as orders can be subject to delay and out of our control, such as a countries customs and the speed at which your postal service works.  No returns/refunds issued because postal service delivered late if your order is time sensative. 

We do not issue refunds on time sensative orders, as its your responsibility to give enough time for your order to clear customs (if applicable) and make its way through the postal system

Risk of Loss

Should the package get lost and has gone over the time set out by Royal mail, 1 replacement will be made on our behalf if a trackable shipping service was selected at the time of order.  If, however free shipping is selected which is not insured or tracked, then no replacement will be issued.

Product Pricings & Descriptions

The List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice.

In cases of mispriced in our catalogue in which the item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

We do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered in our website is not as described, you can return it in unused condition.

Editing, Deleting and Modification

We may edit, delete or modify any of the terms and conditions contained in this Agreement, at any time and in our sole discretion, by posting a notice or a new agreement on our site.


Acknowledgement of Rights

You hereby acknowledge that all rights, titles and interests, including but not limited to rights covered by the Intellectual Property Rights, in and to the site, and that you will not acquire any right, title, or interest in or to the Program except as expressly set forth in this Agreement.

You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through use of or access to the Program or proprietary information related thereto.


FRAUDULENT ACTIVITIES are highly monitored in our site and if fraud is detected Neko Sclera shall resort al remedies available to us, and you shall be responsible for all costs and legal fees arising from these fraudulent activities.

DISCLAIMER: nekosclera.co.uk is not responsible for damages that might arise from wrong handling of coloured eye contacts, transit or cleaning agents, wrong application of the cleaning agents, exaggerated wearing times, staining and tearing of coloured eye contacts and wrong ordering information. Likewise, Nekosclera.co.uk is not responsible for goods supplied defective by the manufacturer. Nekosclera.co.uk is not responsible for the compatibility and the possible consequences of the goods supplied. Should your ophthalmologist or optician have advised you not to wear eye contacts, you must not use these contacts either. We explicitly recommend you consult an ophthalmologist or optician about how to handle the contacts appropriately. The contacts might not be suited to you, always ask your ophthalmologist or optician about this